Privacy notice

As we continue to help more and more people to thrive, we want to ensure everyone has a clear understanding of how we manage personal information.  

This privacy notice explains what you can expect us to do with your personal information. We are committed to processing personal data lawfully, accurately and securely.

Please feel free to contact us via hello@consulthigson.com with any queries or feedback.

In this notice we explain:

  • What information we collect, use, and why
  • Lawful bases and data protection rights
  • Where we get personal information from
  • How long we keep information
  • Who we share information with
  • How to complain

 

What information we collect, use, and why


We collect or use the following information to provide and improve our services:

  • Names and contact details
  • Addresses
  • Occupation
  • Payment details (including card or bank information for transfers and direct debits)
  • Transaction data (including details about payments to and from you and details of products and services you have purchased)
  • Usage data (including information about how you interact with and use our website, products and services)
  • Information relating to feedback on our services
  • Video recordings
  • Audio recordings (eg calls)
  • Records of meetings and decisions
  • Website user information


We collect or use the following personal information to help operate our client services:

  • Names and contact details
  • Marketing preferences
  • Technical data, including information about browser and operating systems
  • Purchase or service history


We collect or use the following personal information for information updates or marketing purposes:

  • Names and contact details
  • Profile information
  • Marketing preferences
  • Website traffic data, app user journey information and IP addresses through Google Analytics


We collect or use the following personal information for recruitment purposes:

  • Contact details (eg name, address, telephone number or personal email address)
  • Date of birth
  • National Insurance number
  • Copies of passports or other photo ID
  • Employment history (eg job application, employment references or secondary employment)
  • Education history (eg qualifications)
  • Right to work information
  • Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks )


We also request consent to collect or use the following information for diversity monitoring purposes:

  • Racial or ethnic origin
  • Age
  • Disability, impairment or health condition
  • Religion
  • Sex
  • Gender
  • Sexual orientation


We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details
  • Relevant information from previous investigations
  • Client accounts and records
  • Financial transaction information
  • Correspondence


We collect or use the following personal information to comply with legal requirements:

  • Client account information
  • Any other personal information required to comply with legal obligations


Lawful bases and data protection rights


Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

  • Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
  • Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
  • Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.
  • Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
  • Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

Our lawful bases for the collection and use of your data


Our lawful bases for collecting or using personal information to provide and improve services for clients are:

  • Consent – we respect your choice and obtain your permission only after providing you with all the relevant information. All of your data protection rights apply, excluding the right to object. However, please know that you’re always free to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
  • Collecting data to inform and provide our core services (consultancy, training, and marketing material), allowing us to better serve our clients 


Our lawful bases for collecting or using personal information for the operation of client accounts are:

  • Consent – we respect your choice and obtain your permission only after providing you with all the relevant information. All of your data protection rights apply, excluding the right to object. However, please know that you’re always free to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
  • Collecting data to inform the design and provision of our core services (consultancy, training), allowing us to better serve our clients’ needs


Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

  • Consent – we respect your choice and obtain your permission only after providing you with all the relevant information. All of your data protection rights apply, excluding the right to object. However, please know that you’re always free to withdraw your consent at any time.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
  • Collecting data to inform and provide our core marketing material, so you are able to receive tailored, relevant information


Our lawful bases for collecting or using personal information for recruitment purposes are:

  • Consent – we respect your choice and obtain your permission only after providing you with all the relevant information. All of your data protection rights apply, excluding the right to object. However, please know that you’re always free to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.


Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Consent – we respect your choice and obtain your permission only after providing you with all the relevant information. All of your data protection rights apply, excluding the right to object. However, please know that you’re always free to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.


Our lawful bases for collecting or using personal information for complying with legal requirements are:

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

 

Where we get personal information from

  • Directly from you
  • Publicly available sources
  • Previous employment


How long we keep information


We retain personal data to provide our services, stay in contact with you and to comply with applicable laws, regulations, and professional obligations to which we are subject. We will securely delete your personal data as soon as we no longer need it for the above purposes, following common industry practices for safe disposal.


Who we share information with

  • Organisations we’re legally obliged to share personal information with
  • Publicly on our website, social media or other marketing and information media
  • Previous employers

 

Embedded content from other websites


Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How to complain


If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint


Last updated


21 February 2025