Culture benchmarking with Ticket Tailor
The opportunity
A prominent multinational investment firm needed its leaders to proactively shape team culture during a period of rapid industry change. They had already defined the exact leadership behaviours they wanted to see.
The next step was embedding these behaviours into everyday routines, giving leaders the confidence to apply them consistently across their teams.
We partnered with the firm to accelerate this shift at a global scale.
A prominent multinational investment firm needed its leaders to proactively shape team culture during a period of rapid industry change. They had already defined the exact leadership behaviours they wanted to see.
The next step was embedding these behaviours into everyday routines, giving leaders the confidence to apply them consistently across their teams.
We partnered with the firm to accelerate this shift at a global scale.
The solution
We began by listening to global heads through interviews and informal conversations to understand their specific cultural ambitions.
From these insights, we designed a tailored learning journey.
The focus was on practical techniques that leaders could use immediately to coach high-performing teams, build resilience and foster an inclusive environment.
We began by listening to global heads through interviews and informal conversations to understand their specific cultural ambitions.
From these insights, we designed a tailored learning journey.
The focus was on practical techniques that leaders could use immediately to coach high-performing teams, build resilience and foster an inclusive environment.
The impact
The Lead to Win programme saw strong engagement, with 97% reporting the tools would support them in their role and an average feedback rating of 4.7/5.
When the firm measured the programme impact in the following year, they found that managers who attended recorded statistically significant higher satisfaction scores from their teams, signalling positive behavioural shift on the ground.
The programme’s success led to expansion in its second year, becoming a mandatory part of the leadership journey.
We continue to partner with the firm as they take a progressive, long-term approach to developing their people.
