We helped Ticket Tailor benchmark their culture

The opportunity

Ticket Tailor had a very strong culture already established: as a B-Corp, they embodied their values across all areas of the business and had a brilliant ethos around continuous improvement. Their leadership team were interested in identifying any gaps and focus areas around their culture to shape their People strategy for 2024.

The solution

We went through our culture benchmarking process with them: sharing 8 areas around their culture for them to assess and statements within each category to score against.  The leadership team scored each category individually, before bringing them together in a focus session where the scores were discussed in more detail and further insight was gathered. Following this, Ticket Tailor received a tailored insight report with focus areas and recommendations.

The impact

Ticket Tailor have used these recommendations as the base of their People strategy for 2024. The insight also helped identify focus areas for their leadership team, which we have provided further support around with one to one leadership coaching.

We really enjoyed the benchmarking process, the benchmarking tool felt easy to complete and addressed the right questions! Recommendations-wise, I think you've done a great job on distilling down what we said and coming up with actionable insights for us.

Emily Coddington, Director of Operations